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Disclaimer

Persons accessing the MidCity website, subject themselves to and agree to MidCity’s terms and conditions, as set out below,

The information and content made available on this website is provided by MidCity, detailing information about our company and its services. We make no representations or warranties, implied or otherwise, that, amongst others, the content available on this website is free from errors or omissions or that the service will be 100% uninterrupted and error free.

We have taken, and will continue to take, due care and diligence that all information provided on this website is, to the best of our knowledge and understanding, true and correct. However, MidCity shall not be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this website, any information or content provided from and through this website.

There is no warranty of any kind, express or implied, regarding the information supplied on this website or in respect of any aspect of our services. Any warranty implied by law is hereby excluded, except to the extent to which such exclusion would be unlawful.

Information, ideas and opinions expressed on this site should not be regarded as professional advice. Users are encouraged to consult MidCity before taking any course of action related to information or opinions expressed on this site.

This website is supplied on an “as is” basis and has not been compiled or supplied to meet the user`s individual requirements. It is the sole responsibility of the user, prior to entering into any agreement with MidCity, to satisfy himself or herself that the service available through this website will meet the user’s individual requirements.

This website is only intended to provide the user with information regarding MidCity, products offered and services rendered. MidCity authorises the user to view, copy, download to a local drive, print, and distribute the content of this website, or any part thereof, provided that:

a. such content is used for informational and/or non-commercial purposes only; and

b. any reproduction of the content of this website, or portions thereof, must include the following copyright notice: © Copyright 2016 MidCity Property Services (Pty) Ltd.

  Users wishing to use any content from this site for commercial purposes may only do so with prior written permission from MidCity.

All content, trademarks and data on this website, including but not limited to text, designs, graphics, and icons are the property of MidCity. As such they are protected from infringement by domestic and international legislation and treaties. Subject to the rights afforded to the user herein, all other rights to all intellectual property on this site are expressly reserved and no license to MidCity’s intellectual property has been granted on this website. Information not Updated or to be Relied on While MidCity uses all reasonable efforts to include accurate and up-to-date information on the website, MidCity makes no warranties or representations with respect to the content of the website. MidCity assumes no responsibility for updating the website or its content or notifying users of information that is inaccurate, incomplete, or out-of-date.

MidCity may on occasion use your personal information to contact you about promotional offers; advise you of matters relevant to services provision and in some cases, solicit your feedback. However, MidCity will provide you with an option within every communication to opt out of receiving any communications of this nature. 

Site Linking MidCity’s website may contain a link to sites that belong to third parties unrelated to MidCity. MidCity cannot be held responsible for any use of your personal information arising from you disclosing such information on third party sites.

MidCity assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing this website or your downloading of any materials, data, text, or images from the website. MidCity will not be held responsible or liable for any interruption or discontinuance of any or all functionality of this website, whether the result of actions or omission of MidCity or a third party. MidCity accepts no responsibility or liability whatsoever arising from or in any way connected with the use of this website or its content. MidCity will not be liable for the accuracy, completeness, adequacy, timeliness or comprehensiveness of the information contained on the website.

MidCity expressly reserves the right to alter and/or amend any information set out in this website without notice. Furthermore, MidCity may at any time revise or update these terms and conditions. The user is bound by such revisions and should therefore periodically visit this page.

Agreements in Terms of Section 21 of the Electronic Communications and Transactions Act No information or data on this website constitutes a solicitation, recommendation, endorsement or offer by MidCity, but merely an invitation to do business. No agreements shall be concluded merely by sending a data message to this web site or its owners. Valid agreements require an acknowledgement and offer, or receipt from this website.

By using this website or communicating with MidCity by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

It is expressly prohibited for any person, business or entity to gain or attempt to gain unauthorised access to any page on this website, or to deliver or attempt to deliver any unauthorised, damaging or malicious code to this website. Any person who delivers or attempts to deliver any unauthorised, damaging or malicious code to this website or attempts to gain unauthorised access to any page on this website shall be held criminally liable. In the event that MidCity should suffer any damage or loss, civil damages will be claimed.

This website is hosted, controlled and operated from the Republic of South Africa, and thus South African law governs the use or inability to use this website and these terms and conditions.

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MidCity Utilities © Copyright 2020. All rights reserved.

FREQUENTLY ASKED QUESTIONS

How can I purchase pre-paid electricity?

By making use of one of the following:

  • MidCity Utilities App
  • MidCity Utilities Website
  • Internet Banking
  • Unipin vouchers
Where can I buy a Unipin voucher?
  • Unipin vouchers can be purchased at registered retailers, garages and other suppliers.
How do I load a Unipin voucher?
  • When providing your pre-paid meter number to the cashier, the pre-paid purchase will transfer over to the meter automatically.
  • If you do not provide your meter number to the cashier and you receive the voucher slip, you must follow the steps as set out thereon.
  • Make sure you are using the correct meter number.
Where do I get my meter number/meter serial number?
  • After registering with MidCity Utilities for pre-paid electricity, our Customer Care Personnel will SMS you your meter number.
  • When you register for the Mobile App or on our website, you will also be able to see your meter number.
  • Clients who also request to receive monthly statements, even though they are on pre-paid, will be able to see their meter number on their monthly statement.
  • Contact our Customer Care Personnel.
How do I see what my meter balance is?
  • Log in to either our Mobile App or website.
  • SMS the word Balance (space) meter number to 37823. You will receive an SMS with your meter balance and predicted zero balance date.
  • Use your keypad, if you have one.
Will I receive low balance warnings or notifications?
  • Yes. A low balance notification will be sent to the registered cell phone number that is loaded onto our system.
  • The low balance notification will be sent 48 hours before the calculated depletion date.
  • The depletion date received on the low balance notification, Mobile App or website is an estimation and depends on a client’s consumption habits and changes.
How do I know that credit has been loaded?

Mobile App or Website

  • The final step in the process on the Mobile App or website will indicate if the transaction was successful.
  • Transfer of credits to the meter can take approximately 10 minutes after the purchase is completed successfully.
  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.

Internet Banking

  • Confirmation of transaction is provided by your banking service.
  • You will receive an SMS or email with the value of the token as well as the 20-digit code already loaded on your meter.
  • Purchases through Internet Banking can take approximately 30 minutes to transfer over to the meter.
  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.

Unipin voucher

  • After following the process reflected on the voucher with your cell phone, you will receive confirmation and notification on your device.
  • Purchases through Unipin vouchers can take approximately 30 minutes to transfer over to the meter.
  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.
My token is not loading. What do I do?