Annual Tariff Increases – 1 July 2024

By MidCity Utilities

Municipal tariff increases refer to the adjustments in the fees and charges imposed by local municipalities for various public services such as electricity, water and sanitation supply.

These increments are often necessary to address rising operational costs and fund infrastructure improvements, ensuring the sustainability of essential services.

While these adjustments can be a contentious issue, with concerns about affordability and economic impact on residents and businesses, they are also vital for maintaining the quality and reliability of municipal services. Understanding the reasons behind these increases and their implications is crucial for fostering transparency and trust between local municipalities and the community.

Saving on electricity during the winter months has become increasingly important in the current economic environment, where rising energy costs and inflation are straining household budgets.

There are several steps homeowners can take to reduce electricity usage and lower utility bills without sacrificing comfort. Simple measures such as insulating windows and doors, using energy-efficient heaters, and optimising thermostat settings can make a significant difference.

Additionally, utilising programmable thermostats to reduce heating during times when the home is unoccupied and adopting practices like wearing warmer clothing indoors can help conserve energy. By following these strategies, individuals can mitigate the financial impact of higher electricity prices and contribute to more sustainable energy consumption.

Keeping in mind that our electricity consumption is higher during winter, the link below provides guidelines on how to reduce high electricity bills.

Please find below the summaries of tariff increases for the City of Tshwane and City of Johannesburg.

MidCity Utilities invest in modern technologies and infrastructure improvements that enhance service reliability and efficiency, ultimately benefiting our client.

In conclusion, annual tariff increases are inevitable, and it is our responsibility to determine our future by applying lifestyle adjustments and putting certain measures in place.

FREQUENTLY ASKED QUESTIONS

How can I purchase pre-paid electricity?

By making use of one of the following:

  • MidCity Utilities App
  • MidCity Utilities Website
  • Internet Banking
  • Unipin vouchers
Where can I buy a Unipin voucher?
  • Unipin vouchers can be purchased at registered retailers, garages and other suppliers.
How do I load a Unipin voucher?
  • When providing your pre-paid meter number to the cashier, the pre-paid purchase will transfer over to the meter automatically.
  • If you do not provide your meter number to the cashier and you receive the voucher slip, you must follow the steps as set out thereon.
  • Make sure you are using the correct meter number.
Where do I get my meter number/meter serial number?
  • After registering with MidCity Utilities for pre-paid electricity, our Customer Care Personnel will SMS you your meter number.
  • When you register for the Mobile App or on our website, you will also be able to see your meter number.
  • Clients who also request to receive monthly statements, even though they are on pre-paid, will be able to see their meter number on their monthly statement.
  • Contact our Customer Care Personnel.
How do I see what my meter balance is?
  • Log in to either our Mobile App or website.
  • SMS the word Balance (space) meter number to 37823. You will receive an SMS with your meter balance and predicted zero balance date.
  • Use your keypad, if you have one.
Will I receive low balance warnings or notifications?
  • Yes. A low balance notification will be sent to the registered cell phone number that is loaded onto our system.
  • The low balance notification will be sent 48 hours before the calculated depletion date.
  • The depletion date received on the low balance notification, Mobile App or website is an estimation and depends on a client’s consumption habits and changes.
How do I know that credit has been loaded?

Mobile App or Website

  • The final step in the process on the Mobile App or website will indicate if the transaction was successful.
  • Transfer of credits to the meter can take approximately 10 minutes after the purchase is completed successfully.
  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.

Internet Banking

  • Confirmation of transaction is provided by your banking service.
  • You will receive an SMS or email with the value of the token as well as the 20-digit code already loaded on your meter.
  • Purchases through Internet Banking can take approximately 30 minutes to transfer over to the meter.
  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.

Unipin voucher

  • After following the process reflected on the voucher with your cell phone, you will receive confirmation and notification on your device.
  • Purchases through Unipin vouchers can take approximately 30 minutes to transfer over to the meter.
  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.
My token is not loading. What do I do?