SUPPORT

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Smart Metering Application


Clients can purchase pre-paid electricity on our MidCity Utilities Smart Metering Application – available to download on the Android Play Store or the iOS App Store. PAYMENT GUIDE

Registered users will have access to the following information once registered on the Mobile App: APP REGISTRATION

  • Top up pre-paid electricity
  • View historic top-ups
  • View consumption of the past 7 days=
  • View hourly consumption for the last 24 hours
  • Balance on meter (kWh)
  • Estimated date of kWh depletion

Not a Smart metering client?

Full access to the MidCity Utilities Portal.
Registered users will be able to access:

  • Account Analyses per consumption category, e.g. electricity, water and sanitation
  • Account Balances
  • Downloadable Copies of Statements/Invoices
  • Transactions and Receipts
  • Documents
  • Updating Details

For further questions, please contact our Dedicated Support.

HAVE ANY QUESTIONS?

DEDICATED CUSTOMER SUPPORT

NAME
Donnevin Raath
E-MAIL:
Donnevin.Raath@midcityutilities.co.za
TEL:
+27 (12) 426 3589

NAME:
Lezille Fisher
E-MAIL:
Lezille.Fisher@midcityutilities.co.za
TEL:
+27 (12) 426  3587

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FREQUENTLY ASKED QUESTIONS

How can I purchase pre-paid electricity?

By making use of one of the following:

  • MidCity Utilities App
  • MidCity Utilities Website
  • Internet Banking
  • Unipin vouchers
Where can I buy a Unipin voucher?
  • Unipin vouchers can be purchased at registered retailers, garages and other suppliers.
How do I load a Unipin voucher?
  • When providing your pre-paid meter number to the cashier, the pre-paid purchase will transfer over to the meter automatically.
  • If you do not provide your meter number to the cashier and you receive the voucher slip, you must follow the steps as set out thereon.
  • Make sure you are using the correct meter number.
Where do I get my meter number/meter serial number?
  • After registering with MidCity Utilities for pre-paid electricity, our Customer Care Personnel will SMS you your meter number.
  • When you register for the Mobile App or on our website, you will also be able to see your meter number.
  • Clients who also request to receive monthly statements, even though they are on pre-paid, will be able to see their meter number on their monthly statement.
  • Contact our Customer Care Personnel.
How do I see what my meter balance is?
  • Log in to either our Mobile App or website.
  • SMS the word Balance (space) meter number to 37823. You will receive an SMS with your meter balance and predicted zero balance date.
  • Use your keypad, if you have one.
Will I receive low balance warnings or notifications?
  • Yes. A low balance notification will be sent to the registered cell phone number that is loaded onto our system.
  • The low balance notification will be sent 48 hours before the calculated depletion date.
  • The depletion date received on the low balance notification, Mobile App or website is an estimation and depends on a client’s consumption habits and changes.
How do I know that credit has been loaded?

Mobile App or Website

  • The final step in the process on the Mobile App or website will indicate if the transaction was successful.
  • Transfer of credits to the meter can take approximately 10 minutes after the purchase is completed successfully.
  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.

Internet Banking

  • Confirmation of transaction is provided by your banking service.
  • You will receive an SMS or email with the value of the token as well as the 20-digit code already loaded on your meter.
  • Purchases through Internet Banking can take approximately 30 minutes to transfer over to the meter.
  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.

Unipin voucher

  • After following the process reflected on the voucher with your cell phone, you will receive confirmation and notification on your device.
  • Purchases through Unipin vouchers can take approximately 30 minutes to transfer over to the meter.
  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.
My token is not loading. What do I do?