Considering Installing A Water Meter In A Community Scheme, If So, What Are The Rules?

By MidCity Utilities (Pty) Ltd

Historically, many Sectional Title Schemes have relied on bulk water meters, with the local municipality supplying water to the entire scheme and billing the body corporate accordingly. The total cost is then apportioned among individual owners, typically based on unit size (participation quota) or a predetermined usage in their levies.

The implementation of individual water meters within sectional title schemes introduces a more equitable and transparent system. Each owner is billed directly for their actual consumption, promoting accountability, encouraging resource conservation, and reducing administrative complexity and potential disputes.

In a sectional title scheme, communal areas such as swimming pools or irrigation systems can consume significantly more water than residential units. When contributions are calculated based on participation quota rather than actual consumption, this can lead to an inequitable distribution of utility expenses. Residential owners may end up subsidising the higher water and sanitation usage of communal facilities, as charges are linked to unit size rather than usage.

The introduction of water meters provides a fair and transparent solution. By separately metering each unit’s consumption, costs are directly allocated to the respective owner, ensuring that each pays only for what they use.

Installing water meters allows consumption to be individually measured and utility expenses allocated directly to section owners.

For the reasons outlined below, it is recommended that bodies corporate consider the installation of separate water meters as the most viable solution:

  • High Installation Costs
    Implementing a metering system can be costly, often requiring extensive replumbing throughout the scheme.

  • Allocation of Free Municipal Water
    The body corporate can rest assured that MidCity Utilities will ensure the kilolitres of water allocated by the municipality to each household are correctly assigned to individual meters. This is essential to uphold each owner’s constitutional right to access water.

  • Special Resolution Requirement
    Unlike the ordinary resolution needed for separate meters under PMR 29(3), the installation of a water metering system requires a special resolution, which involves a more rigorous approval process.

  • Extended Notice Period and Disclosure
    The body corporate must provide at least 60 days’ notice of the proposed resolution to all members. This notice must include full details of all installation costs as well as the projected impact on service charges over the next three years.

  • Tenant Rights Compliance
    Owners who rent out their units must ensure that the metering system does not infringe on tenants’ rights under the Rental Housing Act or any other applicable legislation.

  • Limitations on Utility Disconnection
    The body corporate is not legally permitted to disconnect water for non-payment of levies, as it is not the direct supplier. Doing so constitutes unlawful spoliation.

We provide the following services to bring ease to bodies corporate:

  1. Installation of smart water meters – no access to units is required.
  2. Assistance with revised financing models.
  3. Recovery of costs over an extended period from residents or the body corporate.
  4. Contractor access for onsite inspections and quotations.
  5. Direct billing of end users for their own consumption, which reduces the financial burden on the body corporate.
  6. Risk reduction for the body corporate.

That is why you should consider making the switch to MidCity Utilities:

How can I purchase pre-paid electricity?

By making use of one of the following:

  • MidCity Utilities App

  • MidCity Utilities Website

  • Internet Banking

  • Unipin vouchers
  • Unipin vouchers can be purchased at registered retailers, garages and other suppliers.
  • When providing your pre-paid meter number to the cashier, the pre-paid purchase will transfer over to the meter automatically.

  • If you do not provide your meter number to the cashier and you receive the voucher slip, you must follow the steps as set out thereon.

  • Make sure you are using the correct meter number.
  • After registering with MidCity Utilities for pre-paid electricity, our Customer Care Personnel will SMS you your meter number.

  • When you register for the Mobile App or on our website, you will also be able to see your meter number.

  • Clients who also request to receive monthly statements, even though they are on pre-paid, will be able to see their meter number on their monthly statement.

  • Contact our Customer Care Personnel.
  • Log in to either our Mobile App or website.

  • SMS the word Balance (space) meter number to 37823. You will receive an SMS with your meter balance and predicted zero balance date.

  • Use your keypad, if you have one.
  • Yes. A low balance notification will be sent to the registered cell phone number that is loaded onto our system.

  • The low balance notification will be sent 48 hours before the calculated depletion date.

  • The depletion date received on the low balance notification, Mobile App or website is an estimation and depends on a client’s consumption habits and changes.

Mobile App or Website

  • The final step in the process on the Mobile App or website will indicate if the transaction was successful.

  • Transfer of credits to the meter can take approximately 10 minutes after the purchase is completed successfully.

  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.

Internet Banking

  • Confirmation of transaction is provided by your banking service.

  • You will receive an SMS or email with the value of the token as well as the 20-digit code already loaded on your meter.

  • Purchases through Internet Banking can take approximately 30 minutes to transfer over to the meter.

  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.

Unipin voucher

  • After following the process reflected on the voucher with your cell phone, you will receive confirmation and notification on your device.

  • Purchases through Unipin vouchers can take approximately 30 minutes to transfer over to the meter.

  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.