Every Drop Matters

By MidCity Utilities (Pty) Ltd

With utility costs continuing to rise and environmental pressures increasing, responsible resource consumption has never been more important. Every household can contribute to a more sustainable future through simple everyday actions that reduce water and electricity usage, while lowering monthly utility expenses.

Water remains one of our most precious resources, yet significant volumes are lost every day due to preventable leaks and inefficient consumption. Common sources of water wastage include leaking toilets, dripping taps, damaged pipes, geyser overflows, faulty irrigation systems, and swimming pool leaks. Even a minor leak can waste thousands of litres of water annually, increasing costs and placing unnecessary strain on municipal infrastructure. Routine inspections and timely maintenance are essential to preventing these losses.

Electricity costs continue to put pressure on household budgets, particularly during colder months when heating and hot water usage increase. Fortunately, a few simple adjustments can deliver meaningful savings: for example, heating only occupied rooms, setting geysers between 55°C and 60°C, switching to energy-efficient LED lighting, and unplugging appliances when not in use can significantly reduce electricity consumption without compromising comfort.

Smart metering technology empowers residents with greater control over their utility usage. By providing real-time visibility of water and electricity consumption, smart meters enable households to identify unusual usage patterns, detect leaks early, manage costs more effectively, and make informed decisions about consumption. Access to accurate consumption data often encourages more responsible usage and supports long-term savings.

Building sustainable communities begins at home. By monitoring utility consumption, addressing leaks timeously, and adopting energy-efficient habits, residents can conserve valuable resources while reducing their monthly expenses.

  • Inspect taps, toilets, and pipes regularly for leaks.
  • Perform a monthly water meter leak test.
  • Repair leaks as soon as they are detected.
  • Check geyser overflow pipes for continuous dripping.
  • Inspect irrigation and sprinkler systems for faults.
  • Monitor water consumption for unexpected increases.
  • Report common property leaks to your Body Corporate or Homeowners Association immediately.

  • Set your geyser temperature between 55°C and 60°C.
  • Install a geyser blanket and insulate hot-water pipes.
  • Replace traditional bulbs with LED lighting.
  • Switch off lights when leaving a room.
  • Unplug appliances and chargers when not in use.
  • Heat only the rooms that are being occupied.
  • Invest in energy-efficient appliances where possible.
  • Review electricity consumption regularly.

  • Review your water and electricity consumption regularly.
  • Investigate unexpected spikes in usage.
  • Set realistic monthly utility budgets.
  • Use consumption data to identify savings opportunities.
  • Address leaks and excessive consumption as soon as they are detected.

Every litre of water saved and every kilowatt of electricity conserved helps protect our environment, strengthens community sustainability, and contributes to a more affordable future for all.

How can I purchase pre-paid electricity?

By making use of one of the following:

  • MidCity Utilities App

  • MidCity Utilities Website

  • Internet Banking

  • Unipin vouchers
  • Unipin vouchers can be purchased at registered retailers, garages and other suppliers.
  • When providing your pre-paid meter number to the cashier, the pre-paid purchase will transfer over to the meter automatically.

  • If you do not provide your meter number to the cashier and you receive the voucher slip, you must follow the steps as set out thereon.

  • Make sure you are using the correct meter number.
  • After registering with MidCity Utilities for pre-paid electricity, our Customer Care Personnel will SMS you your meter number.

  • When you register for the Mobile App or on our website, you will also be able to see your meter number.

  • Clients who also request to receive monthly statements, even though they are on pre-paid, will be able to see their meter number on their monthly statement.

  • Contact our Customer Care Personnel.
  • Log in to either our Mobile App or website.

  • SMS the word Balance (space) meter number to 37823. You will receive an SMS with your meter balance and predicted zero balance date.

  • Use your keypad, if you have one.
  • Yes. A low balance notification will be sent to the registered cell phone number that is loaded onto our system.

  • The low balance notification will be sent 48 hours before the calculated depletion date.

  • The depletion date received on the low balance notification, Mobile App or website is an estimation and depends on a client’s consumption habits and changes.

Mobile App or Website

  • The final step in the process on the Mobile App or website will indicate if the transaction was successful.

  • Transfer of credits to the meter can take approximately 10 minutes after the purchase is completed successfully.

  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.

Internet Banking

  • Confirmation of transaction is provided by your banking service.

  • You will receive an SMS or email with the value of the token as well as the 20-digit code already loaded on your meter.

  • Purchases through Internet Banking can take approximately 30 minutes to transfer over to the meter.

  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.

Unipin voucher

  • After following the process reflected on the voucher with your cell phone, you will receive confirmation and notification on your device.

  • Purchases through Unipin vouchers can take approximately 30 minutes to transfer over to the meter.

  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.