New Season, New Tariffs

By Derrick Masilela, Product Marketing Administrator

As we approach the halfway mark of the year, we’re preparing for ESKOM’s annual tariff increase. On 2 April 2024, ESKOM announced that they would be implementing a tariff hike starting 1 July 2024, along with municipal increases from the same date. This decision followed the determination of increases by the National Energy Regulator of South Africa (NERSA) in December 2023.

The new tariff increases are outlined as follows:

  • Local authority tariff charges 12.72% as from 1 July 2024
  • All tariff charges exempt the affordability subsidy charge: 12.74%.
  • Affordability subsidy charges: 25.24%.

ESKOM stated, “There are no tariff structural changes for 2024/25, however, Eskom is considering a tariff restructuring submission to NERSA for implementation in 2025/26.”

So, what does this mean for our MidCity Utilities clients, and how can you avoid receiving an unreasonably high bill? In addition to the annual tariff increases taking effect on 1 July each year, clients may notice increased electricity bills, particularly during autumn and winter.

If you have a Smart Meter installed, it’s advisable to keep a record of daily consumption over a period or view your daily consumption on the MidCity Utilities App. This allows you to identify when increases in consumption started or if changes made have successfully reduced your consumption.

Let’s refresh our memories’ around useful tips to help reduce high bills:

  1. Avoid leaving heaters and warm blankets on when not needed.
  2. Use stoves and other electrical cooking equipment sparingly.
  3. Geyser usage tends to increase during colder months due to longer showers and more bathwater usage.
  4. Consider reducing the running time of water and pool pumps during autumn and winter.
  5. Unplug appliances and electronics when not in use to prevent them from consuming electricity while idle.
  6. Keep in mind that heating cold water to preferred temperatures during colder months requires more energy.
  7. Consider installing energy-saving lights and equipment.

However, even with these measures in place, a higher electricity bill may still be expected. In such cases, consider the following:

  • Is billing by the utilities service provider done on actual or estimated readings?
  • Is the billing period/number of days between readings constant or does it vary?
  •  If you have a conventional electricity meter, were the readings taken correctly and captured accurately on the billing system? Are photos of the meter available to confirm the meter reading, or can you confirm the readings yourself?
  • Have you had any repairs or maintenance done at your house in the last month?
  • Has any new equipment been installed at your house in the last month?
  • Is the correct tariff being used for billing? Are there winter tariffs applicable for your region or municipality?
  • Request that a meter test be done (Terms and Conditions often apply).

By following these steps, you can better manage your electricity consumption and mitigate the impact of tariff increases on your bills.

For more information click on the link below:



How can I purchase pre-paid electricity?

By making use of one of the following:

  • MidCity Utilities App
  • MidCity Utilities Website
  • Internet Banking
  • Unipin vouchers
Where can I buy a Unipin voucher?
  • Unipin vouchers can be purchased at registered retailers, garages and other suppliers.
How do I load a Unipin voucher?
  • When providing your pre-paid meter number to the cashier, the pre-paid purchase will transfer over to the meter automatically.
  • If you do not provide your meter number to the cashier and you receive the voucher slip, you must follow the steps as set out thereon.
  • Make sure you are using the correct meter number.
Where do I get my meter number/meter serial number?
  • After registering with MidCity Utilities for pre-paid electricity, our Customer Care Personnel will SMS you your meter number.
  • When you register for the Mobile App or on our website, you will also be able to see your meter number.
  • Clients who also request to receive monthly statements, even though they are on pre-paid, will be able to see their meter number on their monthly statement.
  • Contact our Customer Care Personnel.
How do I see what my meter balance is?
  • Log in to either our Mobile App or website.
  • SMS the word Balance (space) meter number to 37823. You will receive an SMS with your meter balance and predicted zero balance date.
  • Use your keypad, if you have one.
Will I receive low balance warnings or notifications?
  • Yes. A low balance notification will be sent to the registered cell phone number that is loaded onto our system.
  • The low balance notification will be sent 48 hours before the calculated depletion date.
  • The depletion date received on the low balance notification, Mobile App or website is an estimation and depends on a client’s consumption habits and changes.
How do I know that credit has been loaded?

Mobile App or Website

  • The final step in the process on the Mobile App or website will indicate if the transaction was successful.
  • Transfer of credits to the meter can take approximately 10 minutes after the purchase is completed successfully.
  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.

Internet Banking

  • Confirmation of transaction is provided by your banking service.
  • You will receive an SMS or email with the value of the token as well as the 20-digit code already loaded on your meter.
  • Purchases through Internet Banking can take approximately 30 minutes to transfer over to the meter.
  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.

Unipin voucher

  • After following the process reflected on the voucher with your cell phone, you will receive confirmation and notification on your device.
  • Purchases through Unipin vouchers can take approximately 30 minutes to transfer over to the meter.
  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.
My token is not loading. What do I do?