Individual water meters in sectional title schemes. What does it mean and what are the benefits?

By MidCity Utilities

Did you know that 70% of our planet is covered in water, yet only 3% of it is fresh water we use daily. With the rising challenges of water scarcity, global warming, severe droughts, and pollution, the quality of this limited fresh water is often compromised.

It’s no secret that living in South Africa means adjusting to high utility bills, making them a key focus when it comes to budgeting and planning.

Installing water meters in sectional title schemes is crucial for fostering a well-balanced and well-managed property. The benefits are extensive, contributing significantly to the success of the scheme for property owners, managers, and occupants alike.

MidCity Utilities has become increasingly important in sectional title schemes, as body corporates seek better ways to manage utilities, control costs, and promote sustainability. With water being a critical resource and utility expenses rising, having an integrated water management system is becoming essential for effective management.

Smart water meter In sectional title schemes, smart water meters capture real-time meter readings and data, eliminating the need for manual on-site, in-person meter readings, especially in areas where access is problematic. Smart metering technology has been in use for many years across various countries and has proven to be effective and reliable in managing water consumption.

Conventional water meter – Conventional meters only record overall usage and do not allow for monitoring. They require a meter reader to take a reading each month.

Prepaid water meter – Prepaid water meters work similarly to prepaid electricity meters, where a token is entered using a keypad. The consumer purchases a voucher from vending outlets and then loads the tokens onto their smart meter.

By following the link below, you can learn how to read your water meter:

With individual water meters for each unit, residents can be billed based on their actual water usage, ensuring a fair allocation of costs. This prevents disputes where one resident uses more water than others but pays the same rate.

Water meters provide transparency, ensuring that all parties, including property managers, owners, and tenants, have a clear understanding of each unit’s water usage. This reduces the likelihood of disputes over water charges and fosters trust among stakeholders.

Property managers and utility service providers can track water usage patterns across the property, identifying trends or anomalies that may signal leaks or inefficiencies. This proactive approach can save money in the long run and help prevent potential damage.

Water meters can help detect leaks or system failures more quickly, enabling prompt maintenance or repairs. This minimises wastage and helps prevent larger, costlier issues.

Water meters help prevent conflicts over shared costs. By introducing direct accountability for water consumption, disputes over the fairness of cost-sharing arrangements are reduced, fostering a more positive and cooperative environment.

How can I purchase pre-paid electricity?

By making use of one of the following:

  • MidCity Utilities App

  • MidCity Utilities Website

  • Internet Banking

  • Unipin vouchers
  • Unipin vouchers can be purchased at registered retailers, garages and other suppliers.
  • When providing your pre-paid meter number to the cashier, the pre-paid purchase will transfer over to the meter automatically.

  • If you do not provide your meter number to the cashier and you receive the voucher slip, you must follow the steps as set out thereon.

  • Make sure you are using the correct meter number.
  • After registering with MidCity Utilities for pre-paid electricity, our Customer Care Personnel will SMS you your meter number.

  • When you register for the Mobile App or on our website, you will also be able to see your meter number.

  • Clients who also request to receive monthly statements, even though they are on pre-paid, will be able to see their meter number on their monthly statement.

  • Contact our Customer Care Personnel.
  • Log in to either our Mobile App or website.

  • SMS the word Balance (space) meter number to 37823. You will receive an SMS with your meter balance and predicted zero balance date.

  • Use your keypad, if you have one.
  • Yes. A low balance notification will be sent to the registered cell phone number that is loaded onto our system.

  • The low balance notification will be sent 48 hours before the calculated depletion date.

  • The depletion date received on the low balance notification, Mobile App or website is an estimation and depends on a client’s consumption habits and changes.

Mobile App or Website

  • The final step in the process on the Mobile App or website will indicate if the transaction was successful.

  • Transfer of credits to the meter can take approximately 10 minutes after the purchase is completed successfully.

  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.

Internet Banking

  • Confirmation of transaction is provided by your banking service.

  • You will receive an SMS or email with the value of the token as well as the 20-digit code already loaded on your meter.

  • Purchases through Internet Banking can take approximately 30 minutes to transfer over to the meter.

  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.

Unipin voucher

  • After following the process reflected on the voucher with your cell phone, you will receive confirmation and notification on your device.

  • Purchases through Unipin vouchers can take approximately 30 minutes to transfer over to the meter.

  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.