Managing your Water Effectively

By Dirk Groenewald – Executive Director: MidCity Utilities

Water is essential to life, but it is also becoming one of our most scarce and valuable resources.

As populations grow and climate change intensifies, the availability of fresh water is dwindling, turning it into an increasingly significant expense for households, businesses, and industries.

Managing water usage efficiently is no longer just a matter of environmental responsibility—it’s a financial necessity.

In this article we explore how water scarcity impacts costs and provides practical tips on conserving water to reduce expenses and protect this vital resource for future generations.

  • Damaged piping inside a living unit, after the water meter.
  • Toilet mechanism that keeps flushing.
  • Leaking taps and sprinkler systems.
  • Washing machines with faulty valves or washers.
  • Swimming pool leaks / Top-up of swimming pool.
  • Geyser leaks, piping, and overflow.
  • Common property piping and infrastructure.
  • Common property water meters that are faulty, not recording water usage can leave water leaks undetected.
  • The water being used from the meter to the house is for the owner’s account.
  • Water leaks between the meter and house is the responsibility of the resident / owner.
  • Water leaks and usage between the bulk municipal meter and a residential water meter, is the responsibility of the HOA / Body Corporate, in most instances.
  • Water leaks should be reported and addressed immediately to prevent excessive water billing.

There are different types of water meters, but essentially they all work on the same basis and principle.

Looking at the above meter and reading, we will take down the readings of the first five.

The white digits meter the kilolitre usage. 1 (One) kilolitre is equal to 1000 (Thousand) litres.

The digits in the red are normally not taken down for meter reading and billing purposes.

The owner or tenant can use the movement on the right/red, to monitor their usage or test for leaks whilst they are at home.

Billing of water consumption is done monthly. The previous meter reading is subtracted from the current meter reading to obtain the month’s actual consumption. The consumption for the period or number of days is then applied against the relevant municipal tariffs and structures and billed accordingly.

Water usage of households differ, depending on the number of occupants of a household and if there is a garden/swimming pool. The average water usage of a normal household, without a swimming pool or garden, is 16 kl per month.

If you believe the water usage is too high, check the current reading on the meter. If the red digits are constantly moving, you may have a water leak.

  • Best done when there are limited people at home.
  • Make sure no one is using water during the time of the leak test.
  • Take reading on the water meter, take a photo.
  • Wait fifteen to thirty minutes.
  • Check water meter reading.
  • If the water meter reading moved on during that time, it is an indication that there is a possible water leak or appliances that have leaks.
  • We suggest that this test be done daily over a week period to confirm possible water leak.
  • Should the meter have moved on considerably, immediate action is to be taken to do a leak detection by the owner, to limit the water usage/wastage.
  • Leaking toilets
  • Leaking taps inside and outside
  • Sprinkler systems
  • Geyser overflows
  • Green or wet spots in garden or around house

Services of a private plumber should be obtained to investigate and fix internal leaks to prevent increasing cost and billing.

By staying proactive, you can manage your water usage effectively and ensure a sustainable approach to this precious resource.

How can I purchase pre-paid electricity?

By making use of one of the following:

  • MidCity Utilities App

  • MidCity Utilities Website

  • Internet Banking

  • Unipin vouchers
  • Unipin vouchers can be purchased at registered retailers, garages and other suppliers.
  • When providing your pre-paid meter number to the cashier, the pre-paid purchase will transfer over to the meter automatically.

  • If you do not provide your meter number to the cashier and you receive the voucher slip, you must follow the steps as set out thereon.

  • Make sure you are using the correct meter number.
  • After registering with MidCity Utilities for pre-paid electricity, our Customer Care Personnel will SMS you your meter number.

  • When you register for the Mobile App or on our website, you will also be able to see your meter number.

  • Clients who also request to receive monthly statements, even though they are on pre-paid, will be able to see their meter number on their monthly statement.

  • Contact our Customer Care Personnel.
  • Log in to either our Mobile App or website.

  • SMS the word Balance (space) meter number to 37823. You will receive an SMS with your meter balance and predicted zero balance date.

  • Use your keypad, if you have one.
  • Yes. A low balance notification will be sent to the registered cell phone number that is loaded onto our system.

  • The low balance notification will be sent 48 hours before the calculated depletion date.

  • The depletion date received on the low balance notification, Mobile App or website is an estimation and depends on a client’s consumption habits and changes.

Mobile App or Website

  • The final step in the process on the Mobile App or website will indicate if the transaction was successful.

  • Transfer of credits to the meter can take approximately 10 minutes after the purchase is completed successfully.

  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.

Internet Banking

  • Confirmation of transaction is provided by your banking service.

  • You will receive an SMS or email with the value of the token as well as the 20-digit code already loaded on your meter.

  • Purchases through Internet Banking can take approximately 30 minutes to transfer over to the meter.

  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.

Unipin voucher

  • After following the process reflected on the voucher with your cell phone, you will receive confirmation and notification on your device.

  • Purchases through Unipin vouchers can take approximately 30 minutes to transfer over to the meter.

  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.

FREQUENTLY ASKED QUESTIONS

How can I purchase pre-paid electricity?

By making use of one of the following:

  • MidCity Utilities App
  • MidCity Utilities Website
  • Internet Banking
  • Unipin vouchers
Where can I buy a Unipin voucher?
  • Unipin vouchers can be purchased at registered retailers, garages and other suppliers.
How do I load a Unipin voucher?
  • When providing your pre-paid meter number to the cashier, the pre-paid purchase will transfer over to the meter automatically.
  • If you do not provide your meter number to the cashier and you receive the voucher slip, you must follow the steps as set out thereon.
  • Make sure you are using the correct meter number.
Where do I get my meter number/meter serial number?
  • After registering with MidCity Utilities for pre-paid electricity, our Customer Care Personnel will SMS you your meter number.
  • When you register for the Mobile App or on our website, you will also be able to see your meter number.
  • Clients who also request to receive monthly statements, even though they are on pre-paid, will be able to see their meter number on their monthly statement.
  • Contact our Customer Care Personnel.
How do I see what my meter balance is?
  • Log in to either our Mobile App or website.
  • SMS the word Balance (space) meter number to 37823. You will receive an SMS with your meter balance and predicted zero balance date.
  • Use your keypad, if you have one.
Will I receive low balance warnings or notifications?
  • Yes. A low balance notification will be sent to the registered cell phone number that is loaded onto our system.
  • The low balance notification will be sent 48 hours before the calculated depletion date.
  • The depletion date received on the low balance notification, Mobile App or website is an estimation and depends on a client’s consumption habits and changes.
How do I know that credit has been loaded?

Mobile App or Website

  • The final step in the process on the Mobile App or website will indicate if the transaction was successful.
  • Transfer of credits to the meter can take approximately 10 minutes after the purchase is completed successfully.
  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.

Internet Banking

  • Confirmation of transaction is provided by your banking service.
  • You will receive an SMS or email with the value of the token as well as the 20-digit code already loaded on your meter.
  • Purchases through Internet Banking can take approximately 30 minutes to transfer over to the meter.
  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.

Unipin voucher

  • After following the process reflected on the voucher with your cell phone, you will receive confirmation and notification on your device.
  • Purchases through Unipin vouchers can take approximately 30 minutes to transfer over to the meter.
  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.
My token is not loading. What do I do?