LOAD SHEDDING TIPS

  1. Keep your cell phone fully charged when the power is on.
    Remember you can use your car charger or power packs.
  2. Remember to switch off all appliances if it was on when the power outage started.
  3. Keep frozen bottled water in your freezer to help keep food cold during a power outage.
  4. Access, security and safety always remain a top priority – know where the manual release leaver of the electric garage or door opener is located and know how to operate it. Also keep a key to your house with you if you regularly use the garage as the primary means of entering tour home, in case the garage door will not open.
  5. Keep boiled water in thermos flasks for hot drinks during power outage.
  6. Keep refrigerator and freezer doors closed at all times – a power outage of four hours should not cause food spoilage and a freezer should keep frozen and safe for at least a day.
  7. Make use of surge protection: Electric surges are one of the biggest causes of damage to equipment during power outage. Installing a surge protection device can help minimize damage.
  8. Never leave lit candles unattended and keep out of reach of children. Always extinguish candles before going to bed.
  9. Invest in a small LP gas lamp for good quality lightning over a large area.
  10. Invest in a small LP gas heating ring for essential cooking and to boil water for hot drinks – make sure you have an extra bottle of gas.
  11. Prepare meals beforehand in case of a power outage.
  12. Install solar powered} security and garden lights
  13. Keep a battery-powered torch or candles in a place where it will be easy to find in the dark – make sure you have an extra set of fresh batteries.
  14. Keep a small torch on your bedside table at all times – make sure you have an extra set of fresh batteries.
  15. Most medication that needs refrigeration can be kept in a closed fridge for several hours without spoiling – it is essential that you check with your doctor or pharmacist to be sure about your type of medication.
  16. Back up your data:
    Make it a priority to save your data off-site, in case of a hard drive crash or unforeseen electrical fault. Online cloud- based’ backups are very convenient and are mostly automated, one less thing to worry about.

FREQUENTLY ASKED QUESTIONS

How can I purchase pre-paid electricity?

By making use of one of the following:

  • MidCity Utilities App
  • MidCity Utilities Website
  • Internet Banking
  • Unipin vouchers
Where can I buy a Unipin voucher?
  • Unipin vouchers can be purchased at registered retailers, garages and other suppliers.
How do I load a Unipin voucher?
  • When providing your pre-paid meter number to the cashier, the pre-paid purchase will transfer over to the meter automatically.
  • If you do not provide your meter number to the cashier and you receive the voucher slip, you must follow the steps as set out thereon.
  • Make sure you are using the correct meter number.
Where do I get my meter number/meter serial number?
  • After registering with MidCity Utilities for pre-paid electricity, our Customer Care Personnel will SMS you your meter number.
  • When you register for the Mobile App or on our website, you will also be able to see your meter number.
  • Clients who also request to receive monthly statements, even though they are on pre-paid, will be able to see their meter number on their monthly statement.
  • Contact our Customer Care Personnel.
How do I see what my meter balance is?
  • Log in to either our Mobile App or website.
  • SMS the word Balance (space) meter number to 37823. You will receive an SMS with your meter balance and predicted zero balance date.
  • Use your keypad, if you have one.
Will I receive low balance warnings or notifications?
  • Yes. A low balance notification will be sent to the registered cell phone number that is loaded onto our system.
  • The low balance notification will be sent 48 hours before the calculated depletion date.
  • The depletion date received on the low balance notification, Mobile App or website is an estimation and depends on a client’s consumption habits and changes.
How do I know that credit has been loaded?

Mobile App or Website

  • The final step in the process on the Mobile App or website will indicate if the transaction was successful.
  • Transfer of credits to the meter can take approximately 10 minutes after the purchase is completed successfully.
  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.

Internet Banking

  • Confirmation of transaction is provided by your banking service.
  • You will receive an SMS or email with the value of the token as well as the 20-digit code already loaded on your meter.
  • Purchases through Internet Banking can take approximately 30 minutes to transfer over to the meter.
  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.

Unipin voucher

  • After following the process reflected on the voucher with your cell phone, you will receive confirmation and notification on your device.
  • Purchases through Unipin vouchers can take approximately 30 minutes to transfer over to the meter.
  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.
My token is not loading. What do I do?