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THE SMART WAY TO SETTLE OUTSTANDING ACCOUNTS – INTRODUCING THE OZOW PAYMENT PLATFORM

Exciting News from MidCity Utilities

Through MRI Real Estate Software ®, we have partnered with South Africa’s leading automated EFT payment solution provider Ozow to bring our customers an easy and smarter way to settle outstanding payments on their accounts.

PAYMENTS MADE SIMPLE, CONVENIENT AND SECURE

What is Ozow?

OZOW IS AN INNOVATIVE AND CARD-FREE INSTANT PAYMENT METHOD FOR SETTLING OUTSTANDING ACCOUNTS.

Ozow allows customers to settle their accounts with us from any online bank account, including savings accounts, credit card accounts and cheque accounts.

All that is needed to use Ozow is an online bank account.

The payment is made immediately – no need to email a proof of payment – allowing us to process payments faster, subject to using the correct reference when making payment.

WHY USE OZOW?

Reason 1: Ozow is safe.

  • Ozow cares about customer privacy.
  • As a responsible payment solutions service, ensuring that your personal information and sensitive data is kept safe and secure is their highest priority.
  • Ozow ensures that personal information is processed in keeping with laws and regulations that are aimed at protecting the integrity of personal data.
  • They have an extremely cautious approach to security. Ozow is licensed as a Systems Operator and a Third-Party Payments Provider with the Payment Association of South Africa (PASA).
  • The platform also abides by PCI DSS Level 1 processes and security standards as well as the Personal Protection of Personal Information Act (POPIA). This includes ensuring that all transaction data is encrypted end-to-end.

Reason 2: Ozow can be trusted.

Ozow can process Automated EFTs for customers who have an account with one of South Africa’s nine major banks, including:

  • Absa
  • First National Bank
  • Nedbank
  • Standard Bank
  • Capitec Bank
  • Investec
  • TymeBank
  • African Bank
  • Bidvest Bank

Reason 3: Ozow is convenient.

  • MidCity customers can now experience the advantages of automated EFT payments, especially during times of high traffic on banking platforms (e.g. Black Friday and Festive Season).
  • A credible alternative EFT payment solution provided by Ozow can maintain service and meet high customer demand during these periods.
  • Ozow CEO Thomas Pays affirms:

“Automated EFTs are easy, fast and secure – allowing consumers to transact wherever and whenever. Our merchants have reported that consumers are embracing them over more traditional methods such as credit or debit cards, particularly during busy shopping periods.”

Reason 4: Ozow continues to innovative

  • Ozow is serious about developing alternative payment solutions that are adapted to what people need and why they need them. They do this by developing real-world solutions, that meet their real-world needs.
  • Ozow’s CEO says this about the platform’s future:

“Technology is transforming the world around us at an accelerated rate. With the rise of cashless and digital payments, enabling consumers to new ways to transact with convenience, ease and trust is imperative.”

INTEGRATED WITH MAJOR SA BANKS – SECURE & EASY

The MidCity Utilities promise

Innovation is one of the four cornerstones of the MidCity Group and therefore technology is one way we keep our promise of continual growth and advancement.

“At MidCity we are always looking for more efficient ways to serve our customers” said Daleen van Dyk – Head: Information Technology, MidCity Property Group

Ozow is such a solution that promises to make the MidCity experience even smarter, more secure, and more convenient.

Now that we know why using Ozow makes sense….

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MidCity Utilities © Copyright 2020. All rights reserved.

How can I purchase pre-paid electricity?

By making use of one of the following:

  • MidCity Utilities App

  • MidCity Utilities Website

  • Internet Banking

  • Unipin vouchers
  • Unipin vouchers can be purchased at registered retailers, garages and other suppliers.
  • When providing your pre-paid meter number to the cashier, the pre-paid purchase will transfer over to the meter automatically.

  • If you do not provide your meter number to the cashier and you receive the voucher slip, you must follow the steps as set out thereon.

  • Make sure you are using the correct meter number.
  • After registering with MidCity Utilities for pre-paid electricity, our Customer Care Personnel will SMS you your meter number.

  • When you register for the Mobile App or on our website, you will also be able to see your meter number.

  • Clients who also request to receive monthly statements, even though they are on pre-paid, will be able to see their meter number on their monthly statement.

  • Contact our Customer Care Personnel.
  • Log in to either our Mobile App or website.

  • SMS the word Balance (space) meter number to 37823. You will receive an SMS with your meter balance and predicted zero balance date.

  • Use your keypad, if you have one.
  • Yes. A low balance notification will be sent to the registered cell phone number that is loaded onto our system.

  • The low balance notification will be sent 48 hours before the calculated depletion date.

  • The depletion date received on the low balance notification, Mobile App or website is an estimation and depends on a client’s consumption habits and changes.

Mobile App or Website

  • The final step in the process on the Mobile App or website will indicate if the transaction was successful.

  • Transfer of credits to the meter can take approximately 10 minutes after the purchase is completed successfully.

  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.

Internet Banking

  • Confirmation of transaction is provided by your banking service.

  • You will receive an SMS or email with the value of the token as well as the 20-digit code already loaded on your meter.

  • Purchases through Internet Banking can take approximately 30 minutes to transfer over to the meter.

  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.

Unipin voucher

  • After following the process reflected on the voucher with your cell phone, you will receive confirmation and notification on your device.

  • Purchases through Unipin vouchers can take approximately 30 minutes to transfer over to the meter.

  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.

FREQUENTLY ASKED QUESTIONS

How can I purchase pre-paid electricity?

By making use of one of the following:

  • MidCity Utilities App
  • MidCity Utilities Website
  • Internet Banking
  • Unipin vouchers
Where can I buy a Unipin voucher?
  • Unipin vouchers can be purchased at registered retailers, garages and other suppliers.
How do I load a Unipin voucher?
  • When providing your pre-paid meter number to the cashier, the pre-paid purchase will transfer over to the meter automatically.
  • If you do not provide your meter number to the cashier and you receive the voucher slip, you must follow the steps as set out thereon.
  • Make sure you are using the correct meter number.
Where do I get my meter number/meter serial number?
  • After registering with MidCity Utilities for pre-paid electricity, our Customer Care Personnel will SMS you your meter number.
  • When you register for the Mobile App or on our website, you will also be able to see your meter number.
  • Clients who also request to receive monthly statements, even though they are on pre-paid, will be able to see their meter number on their monthly statement.
  • Contact our Customer Care Personnel.
How do I see what my meter balance is?
  • Log in to either our Mobile App or website.
  • SMS the word Balance (space) meter number to 37823. You will receive an SMS with your meter balance and predicted zero balance date.
  • Use your keypad, if you have one.
Will I receive low balance warnings or notifications?
  • Yes. A low balance notification will be sent to the registered cell phone number that is loaded onto our system.
  • The low balance notification will be sent 48 hours before the calculated depletion date.
  • The depletion date received on the low balance notification, Mobile App or website is an estimation and depends on a client’s consumption habits and changes.
How do I know that credit has been loaded?

Mobile App or Website

  • The final step in the process on the Mobile App or website will indicate if the transaction was successful.
  • Transfer of credits to the meter can take approximately 10 minutes after the purchase is completed successfully.
  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.

Internet Banking

  • Confirmation of transaction is provided by your banking service.
  • You will receive an SMS or email with the value of the token as well as the 20-digit code already loaded on your meter.
  • Purchases through Internet Banking can take approximately 30 minutes to transfer over to the meter.
  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.

Unipin voucher

  • After following the process reflected on the voucher with your cell phone, you will receive confirmation and notification on your device.
  • Purchases through Unipin vouchers can take approximately 30 minutes to transfer over to the meter.
  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.
My token is not loading. What do I do?