Eskom Tariff Increases and the Impact on Residential Consumers

By MidCity Utilities (Pty) Ltd

Eskom has implemented restructured residential electricity tariffs and new standard electricity tariff rates, effective from 1 April, resulting in an average electricity price increase of 12.74% for the 2025/26 financial year, and tariffs for municipal bulk purchases will increase by 11.32%, effective on 1 July 2025.

However, the impact of this increase will differ amongst Residential customers. Some consumers may experience higher increases, while others may see lower increases or even reductions in their monthly electricity costs.

Eskom’s residential tariffs are categorised into three main groups:

This restructuring aims to better align electricity pricing with consumption patterns and customer needs.

The recent Residential tariff changes approved by National Energy Regulator of South Africa (NERSA), have significant implications for the monthly electricity expenses of residential customers.

These adjustments, along with the increase in tariff rates for the 2025/26 financial year, are primarily driven by substantial increases in residential electricity tariffs and a restructuring of the tariff framework.

This restructuring aims to modify the previous cross-subsidies that existed between larger and smaller customers, as well as between rural and urban customers, and between lower and higher income customers.

The removal of inclined block tariffs for some groups may result in lower bills for customers with high consumption and higher bills for those with lower consumption. 

The Homeflex 4 tariff, designed for middle- and higher-income customers, encourages users to respond to time-of-use pricing signals, by shifting their energy consumption to standard and off-peak periods.

While this tariff will see significant increases in time-of-use energy rates, it provides incentives for high usage customers to save on their electricity bills through load shifting.

However, low usage customers, who often lack the necessary appliances to effectively shift their energy usage, are unable to take advantage of these savings and some argue that this can potentially lead to increased costs.

“The NERSA approval enables Eskom to implement simpler tariffs for low-consumption households and municipal bulk purchases. The new tariffs will ensure that customers pay for costs they incur, thereby reinforcing a stronger user-pays principle in electricity pricing through the removal of unintended subsidies”, as per Eskom Article published on the 19th of March 2025.

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How can I purchase pre-paid electricity?

By making use of one of the following:

  • MidCity Utilities App

  • MidCity Utilities Website

  • Internet Banking

  • Unipin vouchers
  • Unipin vouchers can be purchased at registered retailers, garages and other suppliers.
  • When providing your pre-paid meter number to the cashier, the pre-paid purchase will transfer over to the meter automatically.

  • If you do not provide your meter number to the cashier and you receive the voucher slip, you must follow the steps as set out thereon.

  • Make sure you are using the correct meter number.
  • After registering with MidCity Utilities for pre-paid electricity, our Customer Care Personnel will SMS you your meter number.

  • When you register for the Mobile App or on our website, you will also be able to see your meter number.

  • Clients who also request to receive monthly statements, even though they are on pre-paid, will be able to see their meter number on their monthly statement.

  • Contact our Customer Care Personnel.
  • Log in to either our Mobile App or website.

  • SMS the word Balance (space) meter number to 37823. You will receive an SMS with your meter balance and predicted zero balance date.

  • Use your keypad, if you have one.
  • Yes. A low balance notification will be sent to the registered cell phone number that is loaded onto our system.

  • The low balance notification will be sent 48 hours before the calculated depletion date.

  • The depletion date received on the low balance notification, Mobile App or website is an estimation and depends on a client’s consumption habits and changes.

Mobile App or Website

  • The final step in the process on the Mobile App or website will indicate if the transaction was successful.

  • Transfer of credits to the meter can take approximately 10 minutes after the purchase is completed successfully.

  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.

Internet Banking

  • Confirmation of transaction is provided by your banking service.

  • You will receive an SMS or email with the value of the token as well as the 20-digit code already loaded on your meter.

  • Purchases through Internet Banking can take approximately 30 minutes to transfer over to the meter.

  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.

Unipin voucher

  • After following the process reflected on the voucher with your cell phone, you will receive confirmation and notification on your device.

  • Purchases through Unipin vouchers can take approximately 30 minutes to transfer over to the meter.

  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.