Q: 5. How do I see what my meter balance is?

Log in to either our mobile app or website.SMS the word “Balance” (space) “meter number” to 37823. You will receive an SMS with your meter balance and predicted zero balance date.Use your keypad, if you have one.

Q: 8. My token is not loading. What do I do?

Contact our customer care personnel for assistance on 071 687 0113 or 082 404 8954Email us: CustomerCare@mcu.energyIt remains the responsibility of each resident to ensure that their personal and contact details are kept up to date

Question 1

1.	How can I purchase prepaid electricity?

Accepted Answer

By making use of one of the following:MidCity Utilities appMidCity Utilities websiteInternet bankingUnipin vouchers

Question 2

2.	Where can I buy a Unipin voucher?

Accepted Answer

Unipin vouchers can be purchased at registered retailers, garages and other suppliers.

Question 3

3.	How do I load a Unipin voucher?

Accepted Answer

When providing your prepaid meter number to the cashier, the prepaid purchase will transfer over to the meter automatically.
If you do not provide your meter number to the cashier and you receive the voucher slip, you must follow the steps as set out thereon.
Make sure you are using the correct meter number.

Question 4

4.	Where do I get my meter number/meter serial number?

Accepted Answer

After registering with MidCity Utilities for prepaid electricity, our customer care personnel will SMS you your meter number.
When you register for the mobile app or on our website, you will also be able to see your meter number.
Clients who also request to receive monthly statements, even though they are on prepaid, will be able to see their meter number on their monthly statement.
Contact our customer care personnel.

Question 5

5.	How do I see what my meter balance is?

Accepted Answer

Log in to either our mobile app or website.
SMS the word “Balance” (space) “meter number” to 37823. You will receive an SMS with your meter balance and predicted zero balance date.
Use your keypad, if you have one.

Question 6

6.	Will I receive low balance warnings or notifications?

Accepted Answer

Yes. A low balance notification will be sent to the registered cell phone number that is loaded onto our system.
The low balance notification will be sent 48 hours before the calculated depletion date.
The depletion date received on the low balance notification, mobile app or website is an estimate and depends on the client’s consumption habits and changes.

Question 7

7.	How do I know that credit has been loaded?

Accepted Answer

Mobile app or websiteThe final step in the process on the mobile app or website will indicate if the transaction was successful.Transfer of credits to the meter can take approximately 10 minutes after the purchase is completed successfully.On the mobile app, website or SMS balance enquiry, it can take 30 – 60 minutes to update the effective current balance from a successful purchase.Internet bankingConfirmation of the transaction will be provided by your bank.You will receive an SMS or email with the value of the token, as well as the 20-digit code already loaded on your meter.Purchases on internet banking can take approximately 30 minutes to transfer to the meter.On the mobile app, website or SMS balance enquiry, it can take 30 – 60 minutes to update the effective current balance from a successful purchase.Unipin voucherAfter following the process reflected on the voucher with your cell phone, you will receive confirmation and notification on your device.Purchases through Unipin vouchers can take approximately 30 minutes to transfer to the meter.On the mobile app, website or SMS balance enquiry, it can take 30 – 60 minutes to update the effective current balance from a successful purchase.

Question 8

8.	My token is not loading. What do I do?

Accepted Answer

Contact our customer care personnel for assistance on 071 687 0113 or 082 404 8954
Email us: CustomerCare@mcu.energy
It remains the responsibility of each resident to ensure that their personal and contact details are kept up to date

Question 9

9.	How to access account information?

Accepted Answer

You can access your account and copies of all previous statements, invoices and account trends by following a few easy steps: click here.

April 25, 2025

Eskom Tariff Increases and the Impact on Residential Consumers