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Eskom Tariff Increases and the Impact on Residential Consumers

By MidCity Utilities (Pty) Ltd Eskom has implemented restructured residential electricity tariffs and new standard electricity tariff rates, effective from 1 April, resulting in an average electricity price increase of 12.74% for the 2025/26 financial year, and tariffs for municipal bulk purchases will increase by 11.32%, effective on 1 July 2025. However, the impact of […]

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Individual water meters in sectional title schemes. What does it mean and what are the benefits?

By MidCity Utilities Did you know that 70% of our planet is covered in water, yet only 3% of it is fresh water we use daily. With the rising challenges of water scarcity, global warming, severe droughts, and pollution, the quality of this limited fresh water is often compromised. It’s no secret that living in

Individual water meters in sectional title schemes. What does it mean and what are the benefits? Read More »

Prepaid meter upgrades

Prepaid meter upgrades you need to be informed about before the big change

By – Derrick Masilela, Product Marketer It’s clear that upgrading from STS-1 to STS-2 is crucial for ensuring the continued functionality of prepaid meters, especially given the TID rollover issue and the fact that STS-1-compliant meters will stop accepting credit tokens after November 2024. To ensure smooth implementation, you can read the following breakdown of

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Annual tariff increases - 1 July 2024

Annual Tariff Increases – 1 July 2024

By MidCity Utilities Municipal tariff increases refer to the adjustments in the fees and charges imposed by local municipalities for various public services such as electricity, water and sanitation supply. These increments are often necessary to address rising operational costs and fund infrastructure improvements, ensuring the sustainability of essential services. While these adjustments can be

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Tip rollover - What does this mean for us?

TID Rollover – what does this mean for us?

By Daleen van Dyk, Director IT & Marketing, MidCity Property Group In the digital landscape, where digital transactions are the lifeblood of countless processes, the smooth and uninterrupted flow of data is paramount. As technology evolves and security threats grow more sophisticated, the importance of necessary changes cannot be overstated. Yet, despite its critical role,

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Why the requirement for risk deposits and what are the fundamentals?

Why the requirement for risk deposits and what are the fundamentals?

By Dirk Groenewald – Director MidCity Utilities (Pty) Ltd Every year, shortly after the yearly tariff increases have been implemented by Eskom or local Municipalities, we all face the dreaded increase in risk deposit requirements from service providers. (Eskom, local municipalities, utilities service providers, rental responsibility, and other service providers.) Risk deposit increases are not

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Tariff increases - That time of the year again

Tariff increases – That time of the year again

By Dirk Groenewald – Executive MidCity Utilities (Pty) Ltd We have reached that dreaded time of the year again when Eskom and local municipalities will once again increase their tariffs on all charges and services. The National Energy Regulator of South Africa (NERSA), approved the following electricity increases for 2023 / 2024: Eskom direct clients:

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How can I purchase pre-paid electricity?

By making use of one of the following:

  • MidCity Utilities App

  • MidCity Utilities Website

  • Internet Banking

  • Unipin vouchers
  • Unipin vouchers can be purchased at registered retailers, garages and other suppliers.
  • When providing your pre-paid meter number to the cashier, the pre-paid purchase will transfer over to the meter automatically.

  • If you do not provide your meter number to the cashier and you receive the voucher slip, you must follow the steps as set out thereon.

  • Make sure you are using the correct meter number.
  • After registering with MidCity Utilities for pre-paid electricity, our Customer Care Personnel will SMS you your meter number.

  • When you register for the Mobile App or on our website, you will also be able to see your meter number.

  • Clients who also request to receive monthly statements, even though they are on pre-paid, will be able to see their meter number on their monthly statement.

  • Contact our Customer Care Personnel.
  • Log in to either our Mobile App or website.

  • SMS the word Balance (space) meter number to 37823. You will receive an SMS with your meter balance and predicted zero balance date.

  • Use your keypad, if you have one.
  • Yes. A low balance notification will be sent to the registered cell phone number that is loaded onto our system.

  • The low balance notification will be sent 48 hours before the calculated depletion date.

  • The depletion date received on the low balance notification, Mobile App or website is an estimation and depends on a client’s consumption habits and changes.

Mobile App or Website

  • The final step in the process on the Mobile App or website will indicate if the transaction was successful.

  • Transfer of credits to the meter can take approximately 10 minutes after the purchase is completed successfully.

  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.

Internet Banking

  • Confirmation of transaction is provided by your banking service.

  • You will receive an SMS or email with the value of the token as well as the 20-digit code already loaded on your meter.

  • Purchases through Internet Banking can take approximately 30 minutes to transfer over to the meter.

  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.

Unipin voucher

  • After following the process reflected on the voucher with your cell phone, you will receive confirmation and notification on your device.

  • Purchases through Unipin vouchers can take approximately 30 minutes to transfer over to the meter.

  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.