Midcity Marketing

Why the requirement for risk deposits, and what are the fundamentals?

By Dirk Groenewald – Director, MidCity Utilities (Pty) Ltd Every year, following the annual Eskom and local municipality increases, many consumers face the reality of higher utility risk deposits as service providers adjust these amounts accordingly. (Service providers refer to: Eskom, local municipalities, utility service providers, rental responsibility holders, and other service providers.) Risk deposit

Why the requirement for risk deposits, and what are the fundamentals? Read More »

Every Drop Matters

Save Water. Save Energy. Save More. By MidCity Utilities (Pty) Ltd With utility costs continuing to rise and environmental pressures increasing, responsible resource consumption has never been more important. Every household can contribute to a more sustainable future through simple everyday actions that reduce water and electricity usage, while lowering monthly utility expenses. Water remains

Every Drop Matters Read More »

Preventing Miscalculations on Municipal Accounts

By MidCity Utilities (Pty) Ltd City of Tshwane and City of Johannesburg The City of Tshwane and the City of Johannesburg operate complex metropolitan billing environments that include property rates and municipal services such as electricity, water, sanitation, and refuse removal. In certain areas, MidCity Utilities operates as a municipal services reseller, billing end users

Preventing Miscalculations on Municipal Accounts Read More »

How Eskom’s revised tariffs could impact your household budget

By MidCity Utilities (Pty) Ltd Electricity is a necessity in every South African home, and whenever new tariff changes are announced, it’s natural to wonder what they might mean for your monthly expenses. To support your forward planning, the home efficiency platform has provided a detailed analysis of Eskom’s electricity pricing updates for the next

How Eskom’s revised tariffs could impact your household budget Read More »

Understanding Our Monthly Billing and Disconnection Process

By MidCity Utilities (Pty) Ltd Managing customer accounts requires a clear and consistent process that ensures transparency, fairness, and effective communication. To help our clients understand how our billing and collections cycle works, we have outlined the full monthly timeline — from statement issuance to potential disconnection. This article provides a simple overview of what

Understanding Our Monthly Billing and Disconnection Process Read More »

Water and Sanitation Billing: What You Need to Know

As South Africans prepare for the new year, it’s important to understand how water and sanitation billing works, especially since seasonal travel and increased household activity can affect your monthly charges. Municipal billing systems can be complex, but with the right information, you can manage your usage and avoid unexpected costs. How Water Tariffs Are

Water and Sanitation Billing: What You Need to Know Read More »

Understanding Water Pressure Regulator Valves: How They Work and Why They Matter

By Calvin Watkins, Technical Manager – MidCity Utilities (Pty) Ltd Why Water Pressure Regulation Is Important Water pressure plays a critical role in the health of your plumbing system. While strong pressure might seem convenient, excessive pressure – typically above 80 psi (pounds per square inch) – can cause serious problems. It can: To prevent

Understanding Water Pressure Regulator Valves: How They Work and Why They Matter Read More »

Don’t Let the Lights Go Out While You’re Away: Festive Season Tips from MidCity Utilities

By MidCity Utilities (Pty) Ltd As the festive season approaches, many households are preparing for road trips, family gatherings, or a well-deserved holiday. But before you pack your bags and hit the road, make sure your home doesn’t get left in the dark. MidCity Utilities shares essential tips to help both post-paid and prepaid electricity

Don’t Let the Lights Go Out While You’re Away: Festive Season Tips from MidCity Utilities Read More »

Smart Ways to Buy Prepaid Electricity in South Africa

Prepaid electricity offers flexibility and control, but without proper planning, it can lead to unexpected costs. Many South African municipalities use an inclined block tariff system, which means the more electricity you buy in a month, the higher the rate per unit becomes. Understanding this system is key to saving money and managing your household

Smart Ways to Buy Prepaid Electricity in South Africa Read More »

Considering Installing A Water Meter In A Community Scheme, If So, What Are The Rules?

By MidCity Utilities (Pty) Ltd Historically, many Sectional Title Schemes have relied on bulk water meters, with the local municipality supplying water to the entire scheme and billing the body corporate accordingly. The total cost is then apportioned among individual owners, typically based on unit size (participation quota) or a predetermined usage in their levies.

Considering Installing A Water Meter In A Community Scheme, If So, What Are The Rules? Read More »

1. How can I purchase prepaid electricity?

By making use of one of the following:

  • MidCity Utilities app
  • MidCity Utilities website
  • Internet banking
  • Unipin vouchers

Unipin vouchers can be purchased at registered retailers, garages and other suppliers.

  • When providing your prepaid meter number to the cashier, the prepaid purchase will transfer over to the meter automatically.

  • If you do not provide your meter number to the cashier and you receive the voucher slip, you must follow the steps as set out thereon.

  • Make sure you are using the correct meter number.
  • After registering with MidCity Utilities for prepaid electricity, our customer care personnel will SMS you your meter number.

  • When you register for the mobile app or on our website, you will also be able to see your meter number.

  • Clients who also request to receive monthly statements, even though they are on prepaid, will be able to see their meter number on their monthly statement.

  • Contact our customer care personnel.
  • Log in to either our mobile app or website.

  • SMS the word “Balance” (space) “meter number” to 37823. You will receive an SMS with your meter balance and predicted zero balance date.

  • Use your keypad, if you have one.
  • Yes. A low balance notification will be sent to the registered cell phone number that is loaded onto our system.

  • The low balance notification will be sent 48 hours before the calculated depletion date.

  • The depletion date received on the low balance notification, mobile app or website is an estimate and depends on the client’s consumption habits and changes.

Mobile app or website

  • The final step in the process on the mobile app or website will indicate if the transaction was successful.
  • Transfer of credits to the meter can take approximately 10 minutes after the purchase is completed successfully.
  • On the mobile app, website or SMS balance enquiry, it can take 30 – 60 minutes to update the effective current balance from a successful purchase.

Internet banking

  • Confirmation of the transaction will be provided by your bank.
  • You will receive an SMS or email with the value of the token, as well as the 20-digit code already loaded on your meter.
  • Purchases on internet banking can take approximately 30 minutes to transfer to the meter.
  • On the mobile app, website or SMS balance enquiry, it can take 30 – 60 minutes to update the effective current balance from a successful purchase.

Unipin voucher

  • After following the process reflected on the voucher with your cell phone, you will receive confirmation and notification on your device.
  • Purchases through Unipin vouchers can take approximately 30 minutes to transfer to the meter.
  • On the mobile app, website or SMS balance enquiry, it can take 30 – 60 minutes to update the effective current balance from a successful purchase.
  • Contact our customer care personnel for assistance on 071 687 0113 or 082 404 8954

  • Email us: CustomerCare@mcu.energy

  • It remains the responsibility of each resident to ensure that their personal and contact details are kept up to date

You can access your account and copies of all previous statements, invoices and account trends by following a few easy steps: click here.