Midcity Marketing

Preventing Miscalculations on Municipal Accounts

By MidCity Utilities (Pty) Ltd City of Tshwane and City of Johannesburg The City of Tshwane and the City of Johannesburg operate complex metropolitan billing environments that include property rates and municipal services such as electricity, water, sanitation, and refuse removal. In certain areas, MidCity Utilities operates as a municipal services reseller, billing end users […]

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How Eskom’s revised tariffs could impact your household budget

By MidCity Utilities (Pty) Ltd Electricity is a necessity in every South African home, and whenever new tariff changes are announced, it’s natural to wonder what they might mean for your monthly expenses. To support your forward planning, the home efficiency platform has provided a detailed analysis of Eskom’s electricity pricing updates for the next

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Understanding Our Monthly Billing and Disconnection Process

By MidCity Utilities (Pty) Ltd Managing customer accounts requires a clear and consistent process that ensures transparency, fairness, and effective communication. To help our clients understand how our billing and collections cycle works, we have outlined the full monthly timeline — from statement issuance to potential disconnection. This article provides a simple overview of what

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Water and Sanitation Billing: What You Need to Know

As South Africans prepare for the new year, it’s important to understand how water and sanitation billing works, especially since seasonal travel and increased household activity can affect your monthly charges. Municipal billing systems can be complex, but with the right information, you can manage your usage and avoid unexpected costs. How Water Tariffs Are

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Understanding Water Pressure Regulator Valves: How They Work and Why They Matter

By Calvin Watkins, Technical Manager – MidCity Utilities (Pty) Ltd Why Water Pressure Regulation Is Important Water pressure plays a critical role in the health of your plumbing system. While strong pressure might seem convenient, excessive pressure – typically above 80 psi (pounds per square inch) – can cause serious problems. It can: To prevent

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Don’t Let the Lights Go Out While You’re Away: Festive Season Tips from MidCity Utilities

By MidCity Utilities (Pty) Ltd As the festive season approaches, many households are preparing for road trips, family gatherings, or a well-deserved holiday. But before you pack your bags and hit the road, make sure your home doesn’t get left in the dark. MidCity Utilities shares essential tips to help both post-paid and prepaid electricity

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Smart Ways to Buy Prepaid Electricity in South Africa

Prepaid electricity offers flexibility and control, but without proper planning, it can lead to unexpected costs. Many South African municipalities use an inclined block tariff system, which means the more electricity you buy in a month, the higher the rate per unit becomes. Understanding this system is key to saving money and managing your household

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Considering Installing A Water Meter In A Community Scheme, If So, What Are The Rules?

By MidCity Utilities (Pty) Ltd Historically, many Sectional Title Schemes have relied on bulk water meters, with the local municipality supplying water to the entire scheme and billing the body corporate accordingly. The total cost is then apportioned among individual owners, typically based on unit size (participation quota) or a predetermined usage in their levies.

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Managing Electricity Usage This Winter: Smart Tips to Beat Rising Costs

By MidCity Utilities (Pty) Ltd As winter sets in and temperatures drop, electricity usage naturally increases—especially for heating, lighting, and hot water. With municipal tariff hikes taking effect from 1 July 2025, households across South Africa, including Tshwane and Johannesburg, will feel the pinch. But with a few smart strategies, you can reduce your energy consumption

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What to Expect from Council Tariff Increases – Effective 1 July 2025

By MidCity Utilities (Pty) Ltd As of 1 July 2025, proposed municipal tariff increases are expected to take effect, pending final approval. Consumers should also prepare for a colder winter compared to last year, which may further impact utility usage and costs. Highlights Electricity Tariffs: • City of Tshwane: Proposed increase of 12%• City of

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How can I purchase pre-paid electricity?

By making use of one of the following:

  • MidCity Utilities App

  • MidCity Utilities Website

  • Internet Banking

  • Unipin vouchers
  • Unipin vouchers can be purchased at registered retailers, garages and other suppliers.
  • When providing your pre-paid meter number to the cashier, the pre-paid purchase will transfer over to the meter automatically.

  • If you do not provide your meter number to the cashier and you receive the voucher slip, you must follow the steps as set out thereon.

  • Make sure you are using the correct meter number.
  • After registering with MidCity Utilities for pre-paid electricity, our Customer Care Personnel will SMS you your meter number.

  • When you register for the Mobile App or on our website, you will also be able to see your meter number.

  • Clients who also request to receive monthly statements, even though they are on pre-paid, will be able to see their meter number on their monthly statement.

  • Contact our Customer Care Personnel.
  • Log in to either our Mobile App or website.

  • SMS the word Balance (space) meter number to 37823. You will receive an SMS with your meter balance and predicted zero balance date.

  • Use your keypad, if you have one.
  • Yes. A low balance notification will be sent to the registered cell phone number that is loaded onto our system.

  • The low balance notification will be sent 48 hours before the calculated depletion date.

  • The depletion date received on the low balance notification, Mobile App or website is an estimation and depends on a client’s consumption habits and changes.

Mobile App or Website

  • The final step in the process on the Mobile App or website will indicate if the transaction was successful.

  • Transfer of credits to the meter can take approximately 10 minutes after the purchase is completed successfully.

  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.

Internet Banking

  • Confirmation of transaction is provided by your banking service.

  • You will receive an SMS or email with the value of the token as well as the 20-digit code already loaded on your meter.

  • Purchases through Internet Banking can take approximately 30 minutes to transfer over to the meter.

  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.

Unipin voucher

  • After following the process reflected on the voucher with your cell phone, you will receive confirmation and notification on your device.

  • Purchases through Unipin vouchers can take approximately 30 minutes to transfer over to the meter.

  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.