Midcity Marketing

Annual Tariff Increases – 1 July 2024

By MidCity Utilities Municipal tariff increases refer to the adjustments in the fees and charges imposed by local municipalities for various public services such as electricity, water and sanitation supply. These increments are often necessary to address rising operational costs and fund infrastructure improvements, ensuring the sustainability of essential services. While these adjustments can be […]

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TID Rollover – what does this mean for us?

By Daleen van Dyk, Director IT & Marketing, MidCity Property Group In the digital landscape, where digital transactions are the lifeblood of countless processes, the smooth and uninterrupted flow of data is paramount. As technology evolves and security threats grow more sophisticated, the importance of necessary changes cannot be overstated. Yet, despite its critical role,

TID Rollover – what does this mean for us? Read More »

Why the requirement for risk deposits and what are the fundamentals?

By Dirk Groenewald – Director MidCity Utilities (Pty) Ltd Every year, shortly after the yearly tariff increases have been implemented by Eskom or local Municipalities, we all face the dreaded increase in risk deposit requirements from service providers. (Eskom, local municipalities, utilities service providers, rental responsibility, and other service providers.) Risk deposit increases are not

Why the requirement for risk deposits and what are the fundamentals? Read More »

Tariff increases – That time of the year again

By Dirk Groenewald – Executive MidCity Utilities (Pty) Ltd We have reached that dreaded time of the year again when Eskom and local municipalities will once again increase their tariffs on all charges and services. The National Energy Regulator of South Africa (NERSA), approved the following electricity increases for 2023 / 2024: Eskom direct clients:

Tariff increases – That time of the year again Read More »

Load Shedding and Ongoing High Electricity Usage – The Reasons

By Dirk Groenewald – Executive MidCity Utilities South Africans have endured the longest and highest levels of load shedding since we became aware of “load shedding” in January 2008. What most notably started as an anomaly, given the great success and recognition Eskom previously received as the best electricity producing entity for many a year,

Load Shedding and Ongoing High Electricity Usage – The Reasons Read More »

THE SMART WAY TO SETTLE OUTSTANDING ACCOUNTS – INTRODUCING THE OZOW PAYMENT PLATFORM

Exciting News from MidCity Utilities Through MRI Real Estate Software ®, we have partnered with South Africa’s leading automated EFT payment solution provider Ozow to bring our customers an easy and smarter way to settle outstanding payments on their accounts. PAYMENTS MADE SIMPLE, CONVENIENT AND SECURE What is Ozow? OZOW IS AN INNOVATIVE AND CARD-FREE

THE SMART WAY TO SETTLE OUTSTANDING ACCOUNTS – INTRODUCING THE OZOW PAYMENT PLATFORM Read More »

FREQUENTLY ASKED QUESTIONS

How can I purchase pre-paid electricity?

By making use of one of the following:

  • MidCity Utilities App
  • MidCity Utilities Website
  • Internet Banking
  • Unipin vouchers
Where can I buy a Unipin voucher?
  • Unipin vouchers can be purchased at registered retailers, garages and other suppliers.
How do I load a Unipin voucher?
  • When providing your pre-paid meter number to the cashier, the pre-paid purchase will transfer over to the meter automatically.
  • If you do not provide your meter number to the cashier and you receive the voucher slip, you must follow the steps as set out thereon.
  • Make sure you are using the correct meter number.
Where do I get my meter number/meter serial number?
  • After registering with MidCity Utilities for pre-paid electricity, our Customer Care Personnel will SMS you your meter number.
  • When you register for the Mobile App or on our website, you will also be able to see your meter number.
  • Clients who also request to receive monthly statements, even though they are on pre-paid, will be able to see their meter number on their monthly statement.
  • Contact our Customer Care Personnel.
How do I see what my meter balance is?
  • Log in to either our Mobile App or website.
  • SMS the word Balance (space) meter number to 37823. You will receive an SMS with your meter balance and predicted zero balance date.
  • Use your keypad, if you have one.
Will I receive low balance warnings or notifications?
  • Yes. A low balance notification will be sent to the registered cell phone number that is loaded onto our system.
  • The low balance notification will be sent 48 hours before the calculated depletion date.
  • The depletion date received on the low balance notification, Mobile App or website is an estimation and depends on a client’s consumption habits and changes.
How do I know that credit has been loaded?

Mobile App or Website

  • The final step in the process on the Mobile App or website will indicate if the transaction was successful.
  • Transfer of credits to the meter can take approximately 10 minutes after the purchase is completed successfully.
  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.

Internet Banking

  • Confirmation of transaction is provided by your banking service.
  • You will receive an SMS or email with the value of the token as well as the 20-digit code already loaded on your meter.
  • Purchases through Internet Banking can take approximately 30 minutes to transfer over to the meter.
  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.

Unipin voucher

  • After following the process reflected on the voucher with your cell phone, you will receive confirmation and notification on your device.
  • Purchases through Unipin vouchers can take approximately 30 minutes to transfer over to the meter.
  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.
My token is not loading. What do I do?