Midcity Marketing

Managing Electricity Usage This Winter: Smart Tips to Beat Rising Costs

By MidCity Utilities (Pty) Ltd As winter sets in and temperatures drop, electricity usage naturally increases—especially for heating, lighting, and hot water. With municipal tariff hikes taking effect from 1 July 2025, households across South Africa, including Tshwane and Johannesburg, will feel the pinch. But with a few smart strategies, you can reduce your energy consumption

Managing Electricity Usage This Winter: Smart Tips to Beat Rising Costs Read More »

What to Expect from Council Tariff Increases – Effective 1 July 2025

By MidCity Utilities (Pty) Ltd As of 1 July 2025, proposed municipal tariff increases are expected to take effect, pending final approval. Consumers should also prepare for a colder winter compared to last year, which may further impact utility usage and costs. Highlights Electricity Tariffs: • City of Tshwane: Proposed increase of 12%• City of

What to Expect from Council Tariff Increases – Effective 1 July 2025 Read More »

Eskom Tariff Increases and the Impact on Residential Consumers

By MidCity Utilities (Pty) Ltd Eskom has implemented restructured residential electricity tariffs and new standard electricity tariff rates, effective from 1 April, resulting in an average electricity price increase of 12.74% for the 2025/26 financial year, and tariffs for municipal bulk purchases will increase by 11.32%, effective on 1 July 2025. However, the impact of

Eskom Tariff Increases and the Impact on Residential Consumers Read More »

Individual water meters in sectional title schemes. What does it mean and what are the benefits?

By MidCity Utilities Did you know that 70% of our planet is covered in water, yet only 3% of it is fresh water we use daily. With the rising challenges of water scarcity, global warming, severe droughts, and pollution, the quality of this limited fresh water is often compromised. It’s no secret that living in

Individual water meters in sectional title schemes. What does it mean and what are the benefits? Read More »

Prepaid meter upgrades

Prepaid meter upgrades you need to be informed about before the big change

By – Derrick Masilela, Product Marketer It’s clear that upgrading from STS-1 to STS-2 is crucial for ensuring the continued functionality of prepaid meters, especially given the TID rollover issue and the fact that STS-1-compliant meters will stop accepting credit tokens after November 2024. To ensure smooth implementation, you can read the following breakdown of

Prepaid meter upgrades you need to be informed about before the big change Read More »

Annual tariff increases - 1 July 2024

Annual Tariff Increases – 1 July 2024

By MidCity Utilities Municipal tariff increases refer to the adjustments in the fees and charges imposed by local municipalities for various public services such as electricity, water and sanitation supply. These increments are often necessary to address rising operational costs and fund infrastructure improvements, ensuring the sustainability of essential services. While these adjustments can be

Annual Tariff Increases – 1 July 2024 Read More »

Tip rollover - What does this mean for us?

TID Rollover – what does this mean for us?

By Daleen van Dyk, Director IT & Marketing, MidCity Property Group In the digital landscape, where digital transactions are the lifeblood of countless processes, the smooth and uninterrupted flow of data is paramount. As technology evolves and security threats grow more sophisticated, the importance of necessary changes cannot be overstated. Yet, despite its critical role,

TID Rollover – what does this mean for us? Read More »

1. How can I purchase prepaid electricity?

By making use of one of the following:

  • MidCity Utilities app
  • MidCity Utilities website
  • Internet banking
  • Unipin vouchers

Unipin vouchers can be purchased at registered retailers, garages and other suppliers.

  • When providing your prepaid meter number to the cashier, the prepaid purchase will transfer over to the meter automatically.

  • If you do not provide your meter number to the cashier and you receive the voucher slip, you must follow the steps as set out thereon.

  • Make sure you are using the correct meter number.
  • After registering with MidCity Utilities for prepaid electricity, our customer care personnel will SMS you your meter number.

  • When you register for the mobile app or on our website, you will also be able to see your meter number.

  • Clients who also request to receive monthly statements, even though they are on prepaid, will be able to see their meter number on their monthly statement.

  • Contact our customer care personnel.
  • Log in to either our mobile app or website.

  • SMS the word “Balance” (space) “meter number” to 37823. You will receive an SMS with your meter balance and predicted zero balance date.

  • Use your keypad, if you have one.
  • Yes. A low balance notification will be sent to the registered cell phone number that is loaded onto our system.

  • The low balance notification will be sent 48 hours before the calculated depletion date.

  • The depletion date received on the low balance notification, mobile app or website is an estimate and depends on the client’s consumption habits and changes.

Mobile app or website

  • The final step in the process on the mobile app or website will indicate if the transaction was successful.
  • Transfer of credits to the meter can take approximately 10 minutes after the purchase is completed successfully.
  • On the mobile app, website or SMS balance enquiry, it can take 30 – 60 minutes to update the effective current balance from a successful purchase.

Internet banking

  • Confirmation of the transaction will be provided by your bank.
  • You will receive an SMS or email with the value of the token, as well as the 20-digit code already loaded on your meter.
  • Purchases on internet banking can take approximately 30 minutes to transfer to the meter.
  • On the mobile app, website or SMS balance enquiry, it can take 30 – 60 minutes to update the effective current balance from a successful purchase.

Unipin voucher

  • After following the process reflected on the voucher with your cell phone, you will receive confirmation and notification on your device.
  • Purchases through Unipin vouchers can take approximately 30 minutes to transfer to the meter.
  • On the mobile app, website or SMS balance enquiry, it can take 30 – 60 minutes to update the effective current balance from a successful purchase.
  • Contact our customer care personnel for assistance on 071 687 0113 or 082 404 8954

  • Email us: CustomerCare@mcu.energy

  • It remains the responsibility of each resident to ensure that their personal and contact details are kept up to date

You can access your account and copies of all previous statements, invoices and account trends by following a few easy steps: click here.