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Tariff increases - That time of the year again

Tariff increases – That time of the year again

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By Dirk Groenewald – Executive MidCity Utilities (Pty) Ltd We have reached that dreaded time of the year again when Eskom and local municipalities will once again increase their tariffs on all charges and services. The National Energy Regulator of South Africa (NERSA), approved the following electricity increases for 2023 / 2024: Eskom direct clients:

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Load shedding and ongoing high electricity usage - The reasons

Load Shedding and Ongoing High Electricity Usage – The Reasons

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By Dirk Groenewald – Executive MidCity Utilities South Africans have endured the longest and highest levels of load shedding since we became aware of “load shedding” in January 2008. What most notably started as an anomaly, given the great success and recognition Eskom previously received as the best electricity producing entity for many a year,

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THE SMART WAY TO SETTLE OUTSTANDING ACCOUNTS – INTRODUCING THE OZOW PAYMENT PLATFORM

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Exciting News from MidCity Utilities Through MRI Real Estate Software ®, we have partnered with South Africa’s leading automated EFT payment solution provider Ozow to bring our customers an easy and smarter way to settle outstanding payments on their accounts. PAYMENTS MADE SIMPLE, CONVENIENT AND SECURE What is Ozow? OZOW IS AN INNOVATIVE AND CARD-FREE

THE SMART WAY TO SETTLE OUTSTANDING ACCOUNTS – INTRODUCING THE OZOW PAYMENT PLATFORM Read More »

How can I purchase pre-paid electricity?

By making use of one of the following:

  • MidCity Utilities App

  • MidCity Utilities Website

  • Internet Banking

  • Unipin vouchers
  • Unipin vouchers can be purchased at registered retailers, garages and other suppliers.
  • When providing your pre-paid meter number to the cashier, the pre-paid purchase will transfer over to the meter automatically.

  • If you do not provide your meter number to the cashier and you receive the voucher slip, you must follow the steps as set out thereon.

  • Make sure you are using the correct meter number.
  • After registering with MidCity Utilities for pre-paid electricity, our Customer Care Personnel will SMS you your meter number.

  • When you register for the Mobile App or on our website, you will also be able to see your meter number.

  • Clients who also request to receive monthly statements, even though they are on pre-paid, will be able to see their meter number on their monthly statement.

  • Contact our Customer Care Personnel.
  • Log in to either our Mobile App or website.

  • SMS the word Balance (space) meter number to 37823. You will receive an SMS with your meter balance and predicted zero balance date.

  • Use your keypad, if you have one.
  • Yes. A low balance notification will be sent to the registered cell phone number that is loaded onto our system.

  • The low balance notification will be sent 48 hours before the calculated depletion date.

  • The depletion date received on the low balance notification, Mobile App or website is an estimation and depends on a client’s consumption habits and changes.

Mobile App or Website

  • The final step in the process on the Mobile App or website will indicate if the transaction was successful.

  • Transfer of credits to the meter can take approximately 10 minutes after the purchase is completed successfully.

  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.

Internet Banking

  • Confirmation of transaction is provided by your banking service.

  • You will receive an SMS or email with the value of the token as well as the 20-digit code already loaded on your meter.

  • Purchases through Internet Banking can take approximately 30 minutes to transfer over to the meter.

  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.

Unipin voucher

  • After following the process reflected on the voucher with your cell phone, you will receive confirmation and notification on your device.

  • Purchases through Unipin vouchers can take approximately 30 minutes to transfer over to the meter.

  • On the Mobile App, website or SMS balance enquiry, it can take between 30 minutes to an hour to update the effective current balance after a purchase was made.